FAQ
FAQ — Wallpaper Tailor
Samples & Choosing
Yes. Select SAMPLE — 20×20 inches (≈50×50 cm) in the product dropdown to see true color, texture, and print scale in your space.
Yes. Pick your material first (Peel & Stick, Pre-Pasted, Traditional, or Commercial Vinyl), then choose SAMPLE — 20×20 inches to test the exact surface and adhesion.
- Peel & Stick Fabric (Removable): Smooth, non-textured walls; renter-friendly; easy removal.
- Commercial Vinyl (Removable): Textured or imperfect walls; most moisture-resistant; scrubbable.
- Traditional (Paste-Applied): Classic, polished, long-term finish on prepared smooth walls; non-removable.
- Pre-Pasted (Water-Activated): Quick water activation; permanent look on prepared smooth walls; non-removable.
Yes. Our wallpapers are PVC-free and printed with low-VOC, eco-friendly inks in an ISO-certified facility—suitable for nurseries, kids’ spaces, and even healthcare settings.
Measuring & Ordering
Measure width and height in three places each; use the largest numbers. Add 2–3% extra for trimming and ceiling variance.
Measure the full wall—your installer will trim around openings.
Yes. Your order arrives in numbered panels designed to align edge-to-edge (butt-join) for a continuous pattern.
Absolutely. We can resize motifs or recolor to match your palette (share a paint code, hex, or reference). We’ll send a proof for approval.
We do our best, but print lots can vary slightly. Order a bit extra now or keep your order/lot info for matching. If you reorder later, we’ll still do everything possible to match your previous color.
Production, Shipping & Changes
Most orders are processed within 2–3 business days. You have a 4-hour window after purchase to request cancellations or edits.
Yes. Any import duties/taxes are collected by your local carrier at delivery.
Email us as soon as possible—if the order hasn’t shipped, we’ll update it.
We’ll help file a carrier trace and keep you updated. Carrier or force-majeure delays are outside our control, but we’ll support you with documentation.
Returns & Exchanges
We accept returns for transit damage or incorrect items only. Contact us within 7 days with photos/video. Items must be unused and in original condition.
Custom sizes/colors/prints are made to order and not eligible for change-of-mind returns.
Installation & Surface Prep
Best on smooth, clean, dry, non-porous paint. For textured/uneven or low-VOC “stain-resistant” paints, choose Commercial Vinyl or skim/prime first.
After the paint is fully cured (typically 30 days). Early installs can cause bubbles or poor adhesion.
- Peel & Stick Fabric: Great for these rooms but keep away from direct water flow (not inside showers).
- Commercial Vinyl: Our most moisture-resistant and easiest to clean.
Wipe splashes promptly; avoid high heat directly behind cooktops.
Use a quality wallpaper paste/primer (e.g., Roman PRO series) per the manufacturer’s instructions on prepared smooth walls.
Tape measure, level/laser, sharp knife, straight edge, smoothing tool/squeegee, microfiber cloth, step ladder.
Yes during installation for minor adjustments. Reinstalling after removal isn’t recommended, and repositioning on bare or unsealed drywall isn’t possible—always test your surface first.
Care & Removal
Wipe gently with a soft, damp cloth; mild soap if needed. Avoid abrasives or solvents.
On sound, properly primed paint:
- Peel & Stick / Commercial Vinyl: Lift a corner and peel slowly at a low angle.
- Pre-Pasted / Traditional: Moisten seams with warm water; allow time, then pull gently.
Always test first—weak or unprimed paint may lift.
Custom & Personalization
Yes—sizes, colors, and pattern scale, plus your own artwork or logo. Send vector or high-res files (300 dpi at full size) and we’ll prepare a proof.
We offer trade pricing, documentation (including fire ratings), and batch certification on request.
Contact
We’re happy to advise on measuring, materials, and custom orders.
Email: INFO@thewallpapertailor.com